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Need help for installing on Windows 7Follow

#1 Sep 24 2013 at 8:08 PM Rating: Decent
I need helping installing the game on Windows 7. My benchmark score is 2490, not great, but it should work. I have my 1.0 disc and I have downloaded the client from:
I have installed it as specified in the instructions on that page. When I load it, it get a plain black window, with only the title bar visible. Nothing happens, even if left for an hour. There are no error windows or error codes.

I have restarted windows.
I have changed these settings in every possible combination:
I have loaded msconfig and Un/Loaded system services.
Run Installer and Client as administrator, Run not as adminstrator, Changed compatibility for XP SP3, Vista SP2, Windows 7
Firewall/Avira/Spybot on/off
Updated Windows/Internet Explorer/Java
Internet Options-- Privacy settings to Medium High, En/Disabled Protected Mode, and on Trusted Sites
Read-only En/Disabled on "My Documents/My Games" and "Program Files (x86)\SquareEnix"

I don't know what else to do, any advice would be appreciated.
#2 Sep 24 2013 at 8:14 PM Rating: Excellent
3,737 posts
Running the installer as administrator with your AV turned off has worked for the overwhelming majority of people having problems.

Also... Avira AND Spybot? No bueno. Only one active scanner at a time!
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#3 Sep 24 2013 at 8:24 PM Rating: Decent
Tried it with AV off as admin, and the same thing happened.
#4 Sep 24 2013 at 9:34 PM Rating: Good
Internet Explorer shouldn't be affecting the installation. The game has its own built in mini web browser.

What is your video card? Have you updated the drivers?
#5 Sep 24 2013 at 10:25 PM Rating: Decent
18 posts
u could run "event viewer" , click windows log -> application, and check if there is any error log for ff14. then go to the official forum and log a technical error bug.
#6 Sep 25 2013 at 5:59 AM Rating: Decent
My video card, shamefully, is Intel(R) HD Graphics Family.

The windows log actually does have recent events in there with ffxivboot in it with the provider name "WIndows Error Reporting"

I guess I'll be headed to the official forums soon.

Thanks for the help everyone.
#7 Sep 25 2013 at 6:06 AM Rating: Good
3,737 posts
Doesn't FFXIV require a discrete graphics card? GT8800 minimum wasn't it?
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#8 Sep 25 2013 at 6:35 AM Rating: Decent
I saw the minimum, but I don't know how to translate graphics card power. I figured with benchmark score of 2490, it should at least be able to run in reduced graphics.
#9 Sep 25 2013 at 7:18 AM Rating: Good
An Intel 4000 on one of the newest processors could potentially handle it but I doubt it. I couldn't even get my laptop to run the benchmark, so the fact that the benchmark ran at all is already interesting.

SE did warn that the benchmark running is not a guarantee that the game will run and is only meant to give an indication of your system's performance. Really, it's a glorified trailer.
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