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Launcher crashing on login - anyone else experience this?Follow

#1 Sep 06 2013 at 11:20 PM Rating: Good
595 posts
As much as I hate asking for help, I can't figure this out. This morning I could play without issues, tonight after work, the launcher is crashing when I hit Log In.

I was logged in and playing on the same system this morning. No windows updates or system changes or anything happened.

During the day I logged in for a while on my work laptop.

Then when I got home it just crashes after I press the Log In button.

I've tried restarting the computer, re-installing, not sure where to troubleshoot next. Would appreciate some help on ideas please.
#2 Sep 06 2013 at 11:23 PM Rating: Good
595 posts
was gonna post my full DxDiag file, but it was longer than I thought, here's the system info. Please let me know if another section would be helpful:

System Information
Time of this report: 9/7/2013, 01:21:13
Machine name: VIRGINIA
Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 625
BIOS: BIOS Date: 03/17/09 14:42:50 Ver: 08.00.15
Processor: AMD Phenom(tm) II X4 940 Processor (4 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8180MB RAM
Page File: 2473MB used, 6923MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
#3 Sep 06 2013 at 11:29 PM Rating: Good
595 posts
Also thought to add; the crash only happens on a successful log in attempt. If I miss-type my password or OTP, it doesn't crash. also tried turning off fire wall, but no luck so far.
#4 Sep 07 2013 at 12:01 AM Rating: Good
595 posts
Figured it out thanks to this thread:

Would be nice if their error messages were more descriptive, but apparantly the issue was my username was being attempted to log in with the wrong password info. Thank goodness I have the token!
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