Off(ish) topic. Square-Enix Chat Support Queue...Follow

You are currently number 145 in the queue. You should be connected to an agent in about 01:51:28. The average amount of time a customer has to wait is 01:55:13.

Square Enix Support Center: 1-858-790-7529

I have some advice if you are still trying to reach support. Follow the list below:

1.) Get a ticket number from the support website. Skip this step, it's a hassel.
2.) Call the number above and wait. Be prepared to have over an hour of wait time. Someone WILL eventually answer.
3.) When someone finally answers, they will ask for your Ticket #. Tell them that their Ticket number system had an error and you could not get one.
4.) They will immediately and without question give you a ticket number. Please write this down in case you have to call back.
5.) Do not under any circumstances tell SE support that you have given your account information to anyone at all, ever. Not even your mother. Or your twin brother. If you have given your account info to someone, who cares? SE does. Don't tell them.

At this point someone will actually help you. Chat support and email support are not good at all. But phone support is actually functional after the initial wait.

You WILL NOT have any trouble verifying that you are the account holder in the event of a lost key fob or software app. If you stay on the phone someone WILL answer. The is by far the best way to get actual support fro SE. Email can take days and days. Phone Support is a waste of a couple hours but at least you will get what you need.

I think it's pretty clear by now that SE has no concept of what a queue is.

Is it possible to call them instead? Phone system queues are a lot harder to ***** up, and the tech has been around a lot longer.