PSN Purchase: No valid or active service account (UPDATED)Follow

i believe this what they are checking...

http://imageshack.us/photo/my-images/96/y0px.jpg/


Edited, Aug 23rd 2013 3:02am by VioletUK

lets hope they can solve it before early release...

SE and Sony have some big time problems with linking their accounts together. Let's hope they fix it before a big 10GB update comes or we'll be spending our EAs updating.

I feel your pain.
Did you make a Service Ticket?
If so, you can call the service number and talk to a real live person.
I waited 65 minutes until a carbon based life form answered, but at least there wasn't any annoying music, just a silicon based life form repeating the same message over and over: Get your ST ready, if you don't have one go to the SE website and make a ticket, then call back.
https://support.na.square-enix.com/contact.php?id=5382&la=1

The Rep told me some people had the issue resolved when they went back to the na.preorder site and entered their code. They would then be given the RIGHT promotion code.
Not so me, I just got the same promotion code, even on different computers, so I was determined.
Here are the telephone numbers:
1) 858-790-7529
2) 310-846-0345

Two more hours before they close.
The SQUARE ENIX Support Center is currently experiencing a high contact volume. Because of this, customers will experience an extremely longer wait time than expected to speak with an agent. We recommend reviewing our knowledge base, visiting the official FINAL FANTASY XIV Forum, or trying to contact us via Chat or Email later in the day.

We sincerely apologize for the inconvenience and appreciate your understanding as we make every attempt to assist everyone as fast as possible.

Current Wait Times:
Phone: 1:52:00
Chat: 2:15:00

It's definitely tied to the PSN account. A Sony support rep claimed that it would work at beginning of early access, but my gut tells me the rep didn't understand the problem since people who bought the game off PSN after the 15th can register their account just fine right now. If it were that simple there would be know need to wait that long.

Oh ok. I called the Playstation Network (and they answered right away). He checked my code and that's when I found out mine was for another region and it would never work. He then gave me the telephone number to SE.

That got me further because before that I thought it was just an error whose fix was propigating through the system.

I hope your issue gets resolved. Right now mine launcher is updating and downloading. I'm more hopeful than ever.

Cheers!

Nm

Edited, Aug 23rd 2013 7:46pm by Mopdaddy

says we get a message through the xmedia bar, i havent gotten anything like that.

i just noticed a difference in my PSN service list. where it reads:
Early Access-
Collectors Edition Pack-
it now reads:
Early Access- expires 8-23-13
Collectors Edition Pack- expires 8-23-13

It wasnt like that even an hour ago for me.


edit

now when trying to login to the game it says

The server is not responding,
For Assistance with this issue,please visit the SE support center.


Edited, Aug 23rd 2013 8:49pm by RobZob

hope that this issue can solve before EA start...

after entering the code again the PSN store accepted it, as earlier it read the code had already been used.

Ill update in abit

Update: it appears that Sony is refunding people for the game. Looks like it's mid process. I haven't seen that myself but people on the official board are saying they get refund notices. And if I look at the game that I purchased on the 13th, it now says that it expires today. I'm pretty sure the was no expiration date just an hour ago.

So, they are working on the issue. It looks like it will mean that we'll have to buy it again after a refund. I hope it doesn't mean we'll have to download a second time though.,

You bought the game on PSN, correct? Check your wallet. You should have an additional 39.99 in it. I assume Sony will contact us soon to let use know we have to puchase the game again when it expires at midnight.