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[EU] Regarding the Issue Occurred on Beta Phase 4 (Aug. 22)
Thank you for playing FINAL FANTASY XIV: A Realm Reborn.
We are notifying about the issues that occurred and measures taken during the Beta Test Phase 4.
-For Worlds under the North America/European Data Centers, we have resolved the issue where in some cases Error 3102 was displayed and was not allowing login.
Since the detail of the error was that it occurs when a Character is left in a World for a short period of time, the error may display upon situations such as connection loss. Even in that case, we have fixed the issue so players are able to login again after a minute or so.
-We have resolved the issue where in some cases Error 90000 was displayed and was having login difficulty.
-We have resolved the issue where in some cases Error 90000 was displayed and players were unable to move to certain areas.
-We have resolved the issue where players were in some cases unable to complete Main Quests and Class Quests even though they were completed.
Also regarding the Beta Test Phase 4, we are currently fixing the data for Characters that had the corresponding issues.
*There are Quests that allows players to choose their rewards, but we have reports saying that the status of the selection stayed as unselected. For Quests that allows players to select their rewards, we please ask our players to select the rewards.
-We have resolved the issue where in some cases players were unable to complete certain Sub Quests even though they were completed.
Also regarding the Beta Test Phase 4, we are sorry to ask our players to abandon the Quest once and offer it again for the corresponding issues if occurred.
*There are Quests that allows players to choose their rewards, but we have reports saying that the status of the selection stayed as unselected. For Quests that allows players to select their rewards, we please ask our players to select the rewards.
-We have made a change, so when receiving damage during an Event and in some cases unable to progress in certain Quests, players will no longer receive damage.
Also, regarding the Beta Test Phase 4, we are sorry to ask our players to abandon the Quest once and offer it again for the corresponding issues if occurred.
-We have resolved the issue where some cases players were unable to progress Guildleve Release Quest.
Also regarding the Beta Test Phase 4, we are currently fixing the data for Characters that had the corresponding issues.
-We have resolved the issue where some cases the client program force quits when selecting a Character.
-We have resolved the issue when completing Thaumaturge and Fisher Class Release Quest, the amount of gear set where some cases increases by two.
*Gear sets normally increase by one
Also, if affected by this issue, some players will be at a disadvantage compared to other players so for the corresponding Characters, we are planning to implement a compensation. We will notify everyone once we decide on the compensation date and method.
-We have resolved the issue when some cases during a server outage, the action to mount and call a Minion was disappearing.
Also, for Characters that have the call action disappear, the action has been reinstated.
-We have resolved the issue when some cases during a server outage, Items that were stored in the Cabinet was disappearing.
Also, for Characters that have lost Items, what was in the Cabinet has been reinstated.
