Since this thread isn't getting a reply, I can see what I can say blind. I don't have the PC version, sadly, so I can't really do more than general stuff.
As mentioned above, first check your device manager, and verify if the gamepad is working. If there is a hazard symbol, try to reinstall the driver. This can normally be done relatively easily. Right click, uninstall, disconnect and reconnect controller.
If there is no hazard symbol, or the controller works in other games, look in the options inside FFXIV or for a config program in its installation folder. See if the config has a Gamepad option sort of like FFXI had. You may need to enable and configure it there.
Edited, Jun 15th 2013 12:07pm by Pawkeshup
Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality