Premium account or lack thereof :: Final Fantasy XIV (FFXIV, FF14)

#1 May 14 2014 at 11:31 PM Rating: Decent

__DEL__1719793008019

Scholar

16 posts

Recently, I went to check for a Ethernet recipe. Several items showed they needed premium accounts to display recipe. I thought my premium account had expired. I emailed Zam asking you guys to renew my premium account. I received your email back stating that I was still a premium account customer. So please fix this situation, either fix my premium account so I can use premium recipes or discontinue my account.

Itpost
Itpost@bresnan.net
05/16/14

Edited, May 15th 2014 1:38am by itpost

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#2 May 14 2014 at 11:37 PM Rating: Excellent

__DEL__1691367413219

Guru

2,689 posts

Are you logged in when you click the search link? 'Cause you show images on your page which indicates a premium level. If you don't auto-login / prelogin, searches won't show you has premium and you have to relog in.

Just a thought.

Yther Ore.

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#3 May 14 2014 at 11:40 PM Rating: Decent

__DEL__1719793008019

Scholar

16 posts

Hmm, thanks. Could be the answer

Itpost
Itpost@bresnan.net

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#4 May 15 2014 at 1:07 AM Rating: Excellent

Kaolian

View User Forum

Leet Haxör

29,919 posts

Hello, I see that your account is flagged as Premium Enabled on your user status page, and last renewed for 1 year on Thu Oct 17 10:25:36 2013: Premium for 1 YEAR via rebilling

Try a log out and log back in as Yther suggested. If that doesn't do the trick, please let me know which browser version and type you are using, and we'll try and get to the bottom of this.

Thanks for your support!

Administrator Kaolian

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Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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