A friend of mine just pre-ordered ARR from the SE store. When we went to put in the serial code that SE emailed to her, we're getting an "invalid code" error. We've tried multiple different times, but just can't seem to get her game registered to her SE account.
What steps should we be taking to ensure this gets resolved? We tried to put in a support ticket, but there wasn't even a category that would cover something like this. Is this a known problem? Are we just doing it wrong? Any info will be greatly appreciated.
I don't think we're doing it wrong. I registered my game to my account just fine following the same procedure.